|||As the main internal provider of services to all government ministries, Central Services' main goals are customer satisfaction and accountability. A key part of that effort is to conduct a Customer Satisfaction Survey each year that helps guide its service improvement efforts, which measures 20 of the services Central Services customers receive.|
The results of the 2018 Central Services Customer Satisfaction survey, undertaken with all of its government clients, shows that the ministry continues to improve its overall service performance. Service satisfaction levels have been trending upward every year for the past four years — hitting an all-time high of more than 82 per cent this past year.Central Services is providing the survey results directly to customers for the first time, to support discussion and sharing of experiences. In past years, the survey results were only used internally to address any issues identified by clients.
Central Services' goal is to always do better. The results will be used to improve services even further by rolling the input provided into the ministry's strategic planning for this year and into the future.
For a quick look at the overall customer satisfaction levels with the services provided by Central Services and the kinds of services it provides, check out the following:
If you have any questions about the survey, send them to firstname.lastname@example.org.
A big thank you to all government employees who took part in the Customer Satisfaction Survey. With your input and help, Central Services' goal is to provide you with excellent service at every interaction.