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The IBC phone system offers improved features and functionality to support employees' daily business needs and operations beyond just making and receiving calls.

Learn more about your IBC phone by clicking the links below to jump to the corresponding content:  

The IBC phone replacement project is already underway to replace the Centrex IP phones and service that are at end-of-life. Learn more about this work on the IBC phone replacement project page.

While IBC has a number of features, below we have listed the ones we think are most useful. You can learn about how to use these and other features by watching the IBC user tutorial video on the SaskTel website. 
  • Various call forwarding options 
  • Quick dial programming 
  • Personal conference line 
  • IBC directory of users
  • Soft Client application (an online version of your desk phone)
  • Click-to-dial from Soft Client
  • Busy lamp (phone status monitoring)
  • A full list of features can be found on the SaskTel website

There are three services with a whole host of features available to you with the Integrated Business  

Communications (IBC) phone system. Please reference the below quick start guides for more information about each service.  

  • IBC help posters: To get familiar with some of the changes and functionality with the new IBC phone system please reference the series of IBC help posters.

Additional support resources can also be found in the related documents section at the bottom of this page. 

Your Telephone Coordinator is the first line of telephone support. Ministry Telephone Coordinators know how to use and administer the IBC phone system on behalf of their ministry. Ministry Telephone Coordinators also have access to the SaskTel Business First Support Team in the event they are unable to troubleshoot telephone issues and require further support. 

Contact Information 

For telephone support, please contact your Telephone Coordinator

If you have any questions or issues about the IBC phone project, please contact:
Megan Wolfinger
*Please note that this number requires 10-digit dialing.

Password Assistance

How to Set Up Your IBC Password
Your IBC username is your 10-digit phone number followed by (i.e.

Once you receive an IBC desk phone, a temporary password will be emailed to you. Please log into and change your account password after receiving the temporary password.  

Forgotten password?
If you need to change or have forgotten your IBC password, please contact the Telephone Coordinator for your area. Only telephone coordinators can change or reset your IBC password. 

 Related Documents

  • Resource
  • Guide