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IT self-service gives you the ability to access IT support and services online. This includes the ability to:

  • submit IT service requests using the ServiceNow online catalogue;
  • report IT issues online;
  • view the status and details of your IT service requests and incidents;
  • view a list of your assigned IT assets;
  • view a list of your software; and
  • view and process your pending approvals (only available to Approvers).

Ministries will make the transition to ServiceNow and IT self-service at various times during the 2018 -19 fiscal year. Your area will be notified in advance. Until you are transitioned, you will continue to use the current IT service request process.

If you have transitioned, you can access IT self-service using Google Chrome. You must use Google Chrome to access IT self-service. If Google Chrome is not your default browser, you will need to copy and paste into Google Chrome.

To learn more about ServiceNow and IT self-service, visit the Questions and Answers document.

Offering IT self-service is an important step towards modernizing Government's IT environment.

ServiceNow Change Leaders

As a Change Leader or Agent for your Ministry or Agency, you will be assisting in the distribution of communications, education of staff and collection of feedback during the rollout of IT self-service in your area.

For more information on IT self-service and your roles and responsibilities as a Change Leader or Agent, please see this Questions and Answers document.

Resource materials to assist in the preparation for your Ministry or Agency's transition to IT self-service can be found in the Related Documents section below. You are encouraged to share this information so that users in your area can begin preparing for the enhancements made to IT support and services.

If you have any questions, comments or concern regarding ServiceNow or IT self-service please contact the project team by email at

Contact information

If you have any questions or require more information please contact:

ServiceNow Project Team
Business hours are Monday to Friday 8 a.m. to 5 p.m. 

 Related Documents