Telephones have been evolving since invented in 1876. A new desk phone started rolling out to government earlier this year. The new phone uses the Integrated Business Communications (IBC) service. There are a ton of cool features you should be taking advantage of to make the best of your new telephone.
Need some help with the new phone system? There are general user training sessions being offered via skype.
The IBC project team is offering the following training sessions:
User training – IBC 101 sessions via Skype
- Thursday, November 28 from 2 to 3:30 p.m.
- Thursday, December 5 from 2 to 3:30 p.m.
- Thursday, December 12 from 2 to 3:30 p.m.
- Thursday, December 19 from 2 to 3:30 p.m.
Employees are asked to RSVP to the IBC Project team at firstname.lastname@example.org. Participants will be invited to a screen share session via Skype to view the presentation and can call into the conference bridge for audio.
You can conference call up to six people at once without paying for a conference line.
It used to be that if you wanted to have a conference call, you had to have a conference line which cost your ministry extra every time it was used.
Now, if you want to call more than six people at once, you can set up your own conference line, for free! Plus, with a press of a button, you can make conference calls with up to six people right on your desk phone.
Learn how to use conference calling.
Buttons on your phone and on your computer save you time when calling someone.
Dialing a number on your desk phone that you found online doesn't have to be so hard — you no longer have to look to and from the screen and the dial pad hoping that the call doesn't time out or that you don't enter a wrong number. Using the new Soft Client desktop application, you can dial a phone number from your computer on your desk phone with a push of a button — just set up the hot key. Learn how to set up a hotkey.
If you are making a call to someone in government with an IBC telephone, their number can be found right in your phone.
Learn how to use the directory on your desk phone to save time searching for your colleague's number.
You can boost productivity by sending phone calls directly to voicemail.
Sometimes getting a call can mess up your flow. If you need to temporarily turn off your ringer and send a caller directly to your voicemail, activate the Do Not Disturb function.
Learn how to turn on Do Not Disturb.
You don't have to let an expected call keep you at your desk, and get in the way of you making the best of your time.
You no longer have to be at your desk to receive calls from your government phone number. With the Call Me Anywhere feature, you can set up call forwarding to a preferred device allowing you to never miss a call again.
Learn how to set up Call Me Anywhere.
Get your voicemails sooner, without having to be at your desk, by setting up voicemail-to-text.
Sometimes picking up your voicemail isn't the easiest way to get a message, whether it's because you are on another line or away from your desk. To help get messages faster, you can have your messages transcribed and sent to you by email or text message.
Learn how to set up your voicemail-to-text.
If you forget your password, your telephone coordinator can help.
We all forget our passwords from time-to-time. If you need to reset your password for your IBC soft client, contact your telephone coordinator.
Your IBC Soft Client has a bunch of cool functionalities to offer you if you want to take full advantage of your new phone.
At this point in the IBC implementation project, more than half of government's old Centrex IP telephone lines have been migrated to the new IBC telephone service.
Learn more on the telephone project replacement page.