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Crisis Support Line

If you need support during this time, LifeWorks by Morneau Shepell has opened up a Crisis Support Line for anyone in need of emotional support in relation to these events. By calling, individuals will receive professional emotional support and/or referral to community resources. This resource is available to everyone.

  • The Crisis Support Line is open 24/7 and can be reached at 1-844-751-2133. For immediate crisis counselling support press 1.
  • There is access to clinical counselor of First Nation and Metis heritage.

Employee and Family Assistance Program is also available to employees and their eligible family members.

Government's EFAP provided LifeWorks by Morneau Shepell offers access to short-term professional counselling including clinical counselors of First Nation and Metis heritage.

To access support, call the LifeWorks by Morneau Shepell Care Access Centre toll-free any day, any time at 1-844-880-9142.

  1. Press 1 or 2 for choice of language;
  2. For immediate crisis counselling support press 1;
  3. For intake to counselling services press 2. During intake, indicate your preferences regarding a counsellor.
  4. For workplace critical incidents press 3. During intake, indicate your preferences regarding a counsellor. Please refer to the Critical Incident Flowchart for a quick overview. Refer to Government of Saskatchewan Critical Incident Stress Management Guideline for Ministries and Employees for the full guidelines.

Individuals can also reach out to the following organizations for help:

  • The First Nations and Inuit hope for Wellness Help Line: 1-855-242-3310
  • Indian Residential School Survivors and Family:
    • Toll-Free Line: 1-800-721-0066
    • 24-Hour National Crisis Line: 1-866-925-4419
  • Native Youth Crisis Hotline: 1-877-209-1266

What is EFAP?

As a Government of Saskatchewan employee, you and your eligible family members have access to immediate and confidential assistance for any work, health or life concern through your Employee and Family Assistance Program (EFAP), administered by LifeWorks by Morneau Shepell. This includes access to short-term professional counselling, and additional services such as legal and financial support, physical health assistance and career counselling.

Watch this video to learn more about LifeWorks by Morneau Shepell's wide range of services. This 12-minute video was recorded in-session and is available for you to watch at any time. Watch this video about accessing the EFAP via workheathlife.com. The content below contains the same information.

When Should I Contact the EFAP?

No matter the issue, the EFAP is available to provide guidance with concerns such as:

  • Stress, depression, anxiety
  • Nutrition questions
  • Legal situations
  • Addiction concerns
  • Workplace challenges
  • Relationships
  • Family/Parenting
  • Crisis

Managers/supervisors can also contact the EFAP for guidance regarding employee concerns. This may include workplace change, conflict and stress, mental health, grief and loss, addictions and critical incidents. Refer to the Manager/Supervisor Services section for more information.

Eligibility

The program is available for employees and eligible family members of executive government.

Eligible family members include dependents and spouses/partners. Definitions of 'dependents', 'spouse' or 'partner' are intended to be consistent with the current understanding of these terms by the Public Employees Dental Plan.

Confidentiality

Accessing the EFAP is confidential.

LifeWorks by Morneau Shepell's Client Care Representatives, clinical counsellors and professional service providers adhere to strict privacy and confidentiality procedures. The EFAP is completely confidential within the limits of the law, such as threat of violence to oneself or others, child abuse or a subpoena require LifeWorks by Morneau Shepell to release information by law.

  • No one will know you have accessed the EFAP unless YOU tell them.
  • Access to counselling is conveniently located – away from the workplace (including online).
  • No back-to-back appointments will be booked with others from your organization.
  • Discreet, non-identifying messages, online services and programs are firewall and password protected.

How Do I Access the EFAP

You can access the EFAP any day, any time the following ways:
  • Call the LifeWorks by Morneau Shepell Care Access Centre toll-free at 1-844-880-9142.
  • Visit workhealthlife.com. Search 'Government of Saskatchewan' as your organization and select your ministry.
  • Download the My EAP app.
  • Use First Chat, an instant online chat with a counsellor.
For immediate crisis counselling support you can call:
  • The LifeWorks by Morneau Shepell Care Access Centre at 1-844-880-9142. press 1 or 2 for choice of language;  then press 1.
  • In cases of emergency, contact 9-1-1.
If you have a question or an experience to share regarding services, please refer to the EFAP Quality Assurance Review Process.

Wellness Resources

A variety of newsletter subscriptions are available from LifeWorks by Morneau Shepell. Topics include balance, workplace wellness, research reports and news on workplace trends, as well as webinars.

Archived newsletters and microsites addressing topics such as how to foster employee engagement, deal with change, and recognizing mental health challenges.

The resources listed below are not intended to replace professional health care services. Please contact the EFAP or your health care provider if you think you are experiencing a heath concern or crisis.

Additional resources are also available at www.workhealthlife.com.

Manager/Supervisor Services

LifeWorks by Morneau Shepell offers a number of services to support managers and supervisors with guidance, consultation and resources to promote and maintain a healthy working environment. LifeWorks by Morneau Shepell can be your first point of contact for immediate guidance and response in critical situations.  Your Human Resource Business Partner is also there for conversations regarding workplace or employee concerns, and continues to be your main contact regarding relevant workplace policies and procedures (e.g., substance use or performance concerns).  

EFAP Resource Guide for Managers/Supervisors is a easy-to-use handbook offering guidance on how to respond to a variety of concerns in the workplace, such as recognizing the signs of an employee in need, how to deal with difficult employee-related situations, as well as how to use preventative tools to promote a healthy workplace.

Critical Incident and Trauma Response

A critical incident is any situation faced by employees that causes them to experience strong emotional reactions that have the potential to interfere with their ability to function either at work or home. Some examples of critical incidents include suicide, death of or serious injury to an employee/family member/client; mass casualty incidents; threats to safety; and natural disasters.

To reach intake to the trauma team you can call:
  • The LifeWorks by Morneau Shepell Care Access Centre at 1-844-880-9142. press 1 or 2 for choice of language;  then press 3.
  • In cases of emergency, contact 9-1-1 immediately.

Consultation is free and any additional costs for agreed-upon services, such as in-person debriefing, will be charged to the requesting ministry upon manager authorization.

Government of Saskatchewan Critical Incident Stress Management Guidelines for Ministries and Employees - A resource for supervisors and managers to help in responding to critical incidents or trauma in the workplace. It covers further education on critical incidents and trauma, as well as response processes, procedures and guidelines.

Workplace Learning and Education Sessions

A variety of educational workplace learning sessions are available through LifeWorks by Morneau Shepell. Sessions include topics such as work-life balance, leadership, communication, as well as physical and mental health. Any costs for presentations will be charged to the requesting ministry. Contact healthyworkplaces@morneaushepell.com for further information or to arrange a presentation. You can also visit the Workplace Learning Website.

Consultations

Managers and supervisors can contact LifeWorks by Morneau Shepell any day, any time for guidance to help manage and respond to a variety of unique and sensitive employee-related situations. It could be workplace conflict, how to help a grieving employee, or addressing a mental health concern.

To reach consultation support you can call:
  • The LifeWorks by Morneau Shepell Care Access Centre at 1-844-880-9142. press 1 or 2 for choice of language;  then press 1.
  • In cases of emergency, contact 9-1-1 immediately.

Refer to the EFAP Resource Guide for Managers/Supervisors for further information. Your Human Resource Business Partner continues to be your main point of contact to discuss workplace or employee concerns.

Northern Counselling

Counselling services continue to be offered for Northern employees in Buffalo Narrows, La Loche and Creighton. Employees can contact LifeWorks by Morneau Shepell to access all EFAP services.

Contact Information

Here are some ways you can access the Government of Saskatchewan EFAP:

  • Call the LifeWorks by Morneau Shepell Care Access Centre toll-free any day, any time at 1-844-880-9142; press 1 or 2 for choice of language;
    • For immediate crisis counselling support press 1;
    • For intake to counselling services press 2;
    • For workplace critical incidents press 3.
  • Visit workhealthlife.com. Search for your organization by typing in "Government of Saskatchewan" and select your ministry.

In cases of emergency, contact 9-1-1.

If you have a question or an experience to share regarding services, please refer to the EFAP Quality Assurance Review Process.

 Related Documents

  • FAQ