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If you or your workplace is experiencing and emergency, please call 9-1-1.

This page provides information regarding The Government of Saskatchewan's Employee and Family Assistance Program. Use the links below to help you navigate the page.

 
Introduction to the EFAP
The Government of Saskatchewan's EFAP provides voluntary and confidential personal health and wellbeing support that is short-term and goal-focused for employees and their eligible family members.

The Government of Saskatchewan's Employee and Family Assistance Program has been administered by LifeWorks, previously known as Morneau Shepell, since 2019.

Eligibility for the EFAP

The EFAP is available to all employees and eligible family members of executive government. There is no probationary/waiting period required before you can access EFAP services.

Eligible family members include dependents and spouses/partners. Eligibility for the EFAP program for 'spouse' or 'dependent' is consistent with the Public Employees Benefits Agency (PEBA).

Family members age 15 and younger accessing EFAP without a parent will be assessed during intake to determine the best course of action regarding parental consent.

EFAP is available at no cost to you and your eligible family members.

Confidentiality of the EFAP

EFAP services in every modality (in-person, by phone, or virtually) adhere to strict privacy and confidentiality procedures. The EFAP doesn't let the employer or anyone else know that anybody has called unless consent and written permission have been given. No manager, supervisor, not even a partner or spouse is notified. The EFAP is completely confidential within the limits of the law - threat of harm to oneself or others, child abuse or a subpoena require the EFAP provider to release information by law.

Quality Assurance Review Process

If an employee wishes to discuss a personal EFAP experience, a confidential Quality Assurance Review (QAR) process is in place to do so. The Quality Assurance Review Process is 360, meaning that with the employee consent, the employee receives EFAP follow up regarding the outcome of the investigation into their concern.  Supervisors/managers should continue to direct employees to this process as needed.

What to Expect During the Intake to EFAP

EFAP intake to services is available 24/7/365 toll-free by calling 1-844-880-9142. Intake will help you understand what services are available that best fit your needs. The EFAP will offer an appointment within five days of intake* or sooner based on the risk identified in a clinical risk assessment, and will do their best to accommodate preferences for modality including in-person*, by telephone, or via video. Return calls can be arranged at your discretion, but please note return calls often show up as a "private" or "unknown" caller.

*Please note in-person services may be temporarily disrupted due to the COVID-19 pandemic.

Professional Support Available Through the EFAP

You can call the EFAP Care Access Centre toll-free any day, any time at 1-844-880-9142 to discuss available services, supports, and services providers.

The services available include, but are not limited to:

Wellbeing
  • Stress
  • Mental health or substance use
  • Grief and loss
Relationships and family
  • Communication
  • Separation / divorce
  • Parenting
Workplace Success
  • Stress management
  • Performance
  • Work-life balance
Child and elder care advice
  • Childcare
  • Schooling
  • Nursing / retirement homes
Legal advice
  • Family law
  • Schooling
  • Nursing / retirement homes
Financial
  • Debt management
  • Bankruptcy
  • Retirement
Northern counselling 
  • In-person counselling services are offered for Northern employees in Buffalo Narrows, La Loche and Creighton. Please note in-person counselling services may be temporarily disrupted due the to COVID-19 pandemic.

Counselling Sessions

A common reason employees access the EFAP is for short-term goal-focused couselling.

Your counsellor will begin with a few important foundational questions and short assessments - this won't take long, and helps the counsellor best understand the life circumstances you are facing and define a counselling goal that can be achieved through short-term goal-focused counselling. On average, goals attainment occurs in a few counselling sessions.

     The right counsellor

     Any new relationship – even if short-term, can be awkward at first. The EFAP suggests keeping an open mind and getting the most you can             from your counselling sessions. But, the client/counsellor relationship is important, so if you are certain there is a mismatch after your first             session, call the EFAP Care Access Centre toll-free any day, any time at 1-844-880-9142 to discuss a re-assignment.

Ways to Access the EFAP

There are three ways in which you can connect to EFAP:

  • Call the Care Access Centre any day, any time toll-free at 1-844-880-9142 to discuss services, supports, and service providers available that best fit your needs. Following a language prompt that requires you to press 1 or 2 for choice of language:
    • Employees can:
      • Press 1 to access in the moment support from a clinical counsellor. The counsellor can transfer your call to:
        • EFAP intake team to discuss short-term and goal focused services; or 
        • EFAP community referral team to discuss additional or long-term supports which may include community mental health resources, provincial healthcare resources and employer provided health benefits.
      • Press 2 to discuss short-term and goal focused services available through the EFAP with the intake team.   
    • Supervisors/Managers can:
      • Press 1 to access confidential clinical advice and guidance to help navigate sensitive employee and workplace situations.
      • Press 3 to access critical incident consultation or fee-for-service workplace supports following a workplace critical incident. 
  • Use the Virtual Platform for any time access to articles, videos, podcasts, assessments and self-directed programs intended to proactively enhance personal health and wellbeing. Access to the virtual platform can be achieved via:

Employees can login to the LifeWorks app and LifeWorks website using the generic username: gos password: efap. Once logged in,              employees have the option to create a confidential personal account including a unique username and password. A                                             personal account allows you to save completed wellbeing assessments for future reference and allows participation in CareNow self-          directed wellbeing programs. Virtual services adhere to the same privacy and confidentiality procedures as in-person services.

  • Watch the LifeWorks Platform video to learn more.
  • A live chat with a clinical counsellor is available through the LifeWorks App and or LifeWorks website. During high volume times, the online chat may have longer wait times than call-in services. In these instances, the online chat may prompt you to call the EFAP Access Centre toll-free at 1-844-880-9142. 

You can also subscribe to Heartbeat, the EFAP monthly newsletter. Click here to learn more!

Manager/Supervisor EFAP Services

As discussed in the previous section, supervisors/managers can call the EFAP Care Access Centre toll-free at 1-844-880-9142. Following a language prompt that requires supervisors/managers to press 1 or 2 for choice of language:

Supervisors/Managers can:

  • Press 1 to access confidential clinical advice and guidance to help navigate sensitive employee and workplace situations.
  • Press 3 to access critical incident consultation or fee-for-service workplace supports following a workplace critical incident.

Additional fee-for-service options

Critical incident and trauma response: A critical incident is any situation faced by employees that causes them to experience strong emotional reactions that have the potential to interfere with their ability to function either at work or home. Some examples of critical incidents include suicide, death of or serious injury to an employee/family member/client; mass casualty incidents; threats to safety; and natural disasters. 

When a critical incident occurs outside of the workplace it is a personal critical incident and EFAP through LifeWorks is the appropriate resource for the individual to call. When a critical incident occurs in or effects the workplace, it is a workplace critical incident. Workplace critical incidents require a workplace Critical Incident Stress Management response. 

Workplace Learning: A variety of workplace Learnings are available through EFAP as a pay-for-service option on topics such as work-life balance, leadership, communication, as well as physical and mental health. Any costs for presentations will be charged to the requesting ministry. For further information or to arrange a presentation, visit https://lifeworks-learning.com or contact the LifeWorks Workplace Learning team by email at healthyworkplaces@lifeworks.com.

Learn more about the EFAP

Remember, you can subscribe to Heartbeat, LifeWorks monthly newsletter. Click here to learn more!

Additional Resources

  • For emergency situations (imminent harm to self or others), call 9-1-1 or the local crisis team (where available).
  • For crisis situations (non-emergency situations where the employee feels they need support soon due to the severity of their mental health symptoms) employees can call:
    • The EFAP Care Access Centre toll-free at 1-844-880-9142, following a language prompt that requires you to press 1 or 2 for choice of language, press 1 to access same day support from a clinical counsellor. The counsellor may transfer your call to the intake team to discuss short-term and goal focused services or to the community referral team to discuss additional or long-term support. 
    • For additional or long-term supports, the EFAP Community Referral Team can help employees explore community mental health resources, provincial healthcare resources and employer provided workplace benefits.
    • Additional resources are not intended to replace professional healthcare services. Please contact your healthcare provider if you think you are experiencing a mental health concern or crisis.

If you are interested in receiving training for yourself or your work unit on how to be prepared to respond to a mental health crisis, watch this My Learning - Mental Health Crisis (TR-00461-1) on PSC Client. You also have confidential access to the Intimate Partner Violence and the Workplace module.

Indigenous Supports
The Government of Saskatchewan's EFAP offers access to short-term professional counselling through clinical counsellors of indigenous heritage.

Additional supports are available in the community. This includes, but is not limited to:

Contact Information

To access the EFAP:

  • Call LifeWorks toll-free at 1-844-880-9142.
Find self-help articles, videos, podcasts, programs, assessments, a chat function and more on:
Log in with the username: gos and password: efap

If you have a question or an experience to share regarding EFAP services, please refer to the EFAP Quality Assurance Review Process.

In case of emergency, contact 9-1-1.





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