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The IBC Project Team offers regularly scheduled, online phone user training sessions. Check out the sessions and time slots available below. These sessions are free of charge and open to all GoS employees. For schedules, registration, and inquiries, please contact

IBC User Training

A comprehensive introduction covering the desk phone, soft client computer program, and user portal website
Scheduled the first Wednesday morning and third Thursday of the month
Recommended for all employees

  • Wednesday, January 13, from 9 – 10:30 a.m.
  • Wednesday, February 10, 9 - 10:30 a.m.

IBC Audio Conferencing Training

Covers the IBC conference service, 3-to-6 way calling, SaskTel OnDemand teleconference service, and hosting a conference call
Scheduled the second Wednesday morning of the month
Recommended for office administrative staff, open to all employees

  • Tuesday, February 2, from 9:30 – 11:00 a.m. 


The IBC phone system offers improved features and functionality to support employees' daily business needs and operations beyond just making and receiving calls.

Learn more about your IBC phone by clicking the links below to jump to the corresponding content:  

The IBC phone replacement project is already underway to replace the Centrex IP phones and service that are at end-of-life. Learn more about this work on the IBC phone replacement project page.

While IBC has a number of features, below we have listed the ones we think are most useful. You can learn about how to use these and other features by watching the IBC user tutorial video on the SaskTel website. 
  • Various call forwarding options 
  • Quick dial programming 
  • Personal conference line 
  • IBC directory of users
  • Soft Client application (an online version of your desk phone)
  • Click-to-dial from Soft Client
  • Busy lamp (phone status monitoring)
  • A full list of features can be found on the SaskTel website

There are three services with a whole host of features available to you with the Integrated Business  

Communications (IBC) phone system. Please reference the below quick start guides for more information about each service.  

  • IBC phone set: To learn more about the new IBC Cisco phone set, please reference the IBC phone set Quick Start Guide. You can also reference the Cisco website for models 8841 or 8851 or the SaskTel website for additional IBC support materials including a user guide for the Cisco 8800 series phones

  • IBC Soft Client desktop application: To learn more about how to use the computer phone application (Soft Client), please reference the IBC Soft Client Application Quick Start Guide. You can also reference the SaskTel website for additional IBC support materials including a detailed IBC Soft Client User Guide

  • IBC user portal: To learn more about how to manage your personal preferences and settings, please reference the IBC user portal Quick Start Guide. You can also reference the SaskTel website for additional IBC support materials.

  • IBC conference lines: To learn how to use a variety of IBC audio conferencing options, please reference SaskTel's IBC Audio Conferencing Guide A new How To Use IBC to Work Remotely guide covers how to use personal IBC conference lines, Call Me Anywhere feature, the Soft Client and call forwarding. To learn how to reduce conference call costs, reference the IBC Conference Lines document.To avoid using conference line capacity, you can 3-to-6 way call directly from your phone set or Soft Client application
    Please note a single IBC conference call cannot exceed 294 participants. Government currently has access to 500 IBC conference ports meaning no more than 500 people can be participating in conference calls at the same time. We will continue to monitor usage to ensure adequate capacity. 

  • IBC help posters: To get familiar with some of the changes and functionality with the new IBC phone system please reference the series of IBC help posters

  • Additional support resources can also be found in the related documents section at the bottom of this page. 

Your Telephone Coordinator is the first line of telephone support. Ministry Telephone Coordinators know how to use and administer the IBC phone system on behalf of their ministry. Ministry Telephone Coordinators also have access to the SaskTel Business First Support Team in the event they are unable to troubleshoot telephone issues and require further support. 

Contact Information 

For telephone support, please contact your Telephone Coordinator

If you have any questions or issues about the IBC phone project, please contact

Password Assistance

How to Set Up Your IBC Password
Your IBC username is your 10-digit phone number followed by (i.e.

Once you receive an IBC desk phone, a temporary password will be emailed to you. Please log into and change your account password after receiving the temporary password.  

Forgotten password?
If you need to change or have forgotten your IBC password, please contact the Telephone Coordinator for your area. Only telephone coordinators can change or reset your IBC password. 

User Training
The IBC Project Team offers regularly scheduled, online phone user training sessions. For schedules, registration, and inquiries, please contact

 Related Documents

  • Resource
  • Guide