Sign In

​Need telephone service, a mobile account or just a change to your existing telephone services? A number of telephone services are available to you as a government employee. Many of these services are coordinated through your designated Telephone Coordinator. Please consult the Telephone Coordinator list to find your designated coordinator. 

To learn more about this service, use the links below to jump to the content: 

Landline service

Landline services need to be requested through your Telephone Coordinator. You can make a request on behalf of new employees if you are their supervisor.  


Voicemail services can be requested through your designated Telephone Coordinator. If you have questions about how to use your voice mail, please see SaskTel’s Voicemail Business User Guide. It contains information such as:

  • How to administer a personal greeting or extended absence greeting
  • How to manage your messages
  • How to access your voicemail from outside of the office

Additional changes to voicemail services, such as combined mobile-landline voicemail accounts can be discussed with your Telephone Coordinator. 

Moving or changing phone service

If you are moving your workspace to another building or even just within a building, please contact your Telephone Coordinator. Depending on the phone and services you had, there may be charges associated not only with your account but the particular phone number. Please ensure that you report all changes in telephone location and/or services to your Telephone Coordinator. They will also be able to facilitate in transferring ser to your new workspace.

Mobile phones and plans

Executive government mobile devices are managed by the Information Technology division (ITD) while the mobile account and voice/data plans are managed by Telephone Coordinators. If you require a mobile device for your job, please obtain the appropriate internal approvals and then  submit an IT Service Request through ServiceNow.   After you submit a service request through ServiceNow, your designated service approver will be notified via email and will log into the tool to approve/decline the request.  Requests will only be processed if they come from an authorized service approver.

Alert your Telephone Coordinator once you have received a mobile number, so they can keep track of this. For more information see the Mobile Wireless Device Policy.

If you ever need to change or cancel your mobile data, talk or text plan, please contact your Telephone Coordinator. They will facilitate this process and contact the service provider.

Caller ID

All telephone numbers identified as Government of Saskatchewan will initially be programmed by default to display the standardized name “GOVT OF SASK” when placing calls outside the government telephone system. Inside the government telephone system only, your first and last name will typically be programmed to appear.

If you require a name change for your internal government call display name, contact your Telephone Coordinator.

 If your organization requires a public display name different from “GOVT OF SASK” for outgoing calls, please contact your Telephone Coordinator.  

  1. Outgoing public name display changes will be considered on an organization basis.  Only under exceptional circumstances will name changes be considered on select telephone numbers.  The proposed new name and the reason for requesting the change should be included in the submission.
  2. Requests for name display changes on Centrex telephone service must be submitted to Cindy Cullen ( at Central Services, Telecommunications Branch.  Pending approval, the Telecommunications Branch will provide written authorization to SaskTel to make the name display change.
  3. Requests for name display changes on IBC telephone service must be submitted to the designated Telephone Coordinator/IBC Administrator for the requesting organization.  Pending approval, the Telephone Coordinator/IBC Administrator will make the name display change. 
Please see the Government of Saskatchewan Name Display Policy for additional information.

Teleconferencing services

Are you trying to organize a meeting, but having a hard time getting everyone together at one location? Teleconferencing is a great way to allow everyone to participate, even if they can’t all meet in one location.

Government organizations subscribing to Sasktel's IBC telephone service are encouraged to use the audio conferencing capabilities that are included in the service at no additional cost.  Please see the IBC Audio Conferencing document for instructions on how to use this service.

Government organizations not subscribing to IBC telephone service commonly choose SaskTel Teleconferencing Services for their teleconference needs. To start teleconferencing services, please contact your Telephone Coordinator.

SaskTel offers four levels of teleconference services: on demand, unattended, attended and events call. Each moderator is billed a flat per-minute rate that includes all applicable toll-free and long distance charges within Canada and the United States. All four levels include a toll-free line for participants to dial.

Toll-free services

If you need to arrange the installation of an incoming toll-free number, please contact your Telephone Coordinator.

Online Directory

Employees and the general public can access government’s directory online at Search any name, telephone number, title, ministry, service or place, or browse organizations to expand the categories and find the information you are looking for. 

As a key source of government contact information accessible by both government employees and the public, it’s important that the Directory be as up-to-date as possible. The accuracy depends on the awareness and timeliness of changes.

As an employee, you can request directory changes through your designated Directory Administrator. This person can update the information on your behalf. Requesting a change can be done by either contacting your Directory Administrator directly or by emailing
Teleconferencing, teleconference services, teleconference, SaskTel teleconference, SaskTel business class teleconference, on demand conferencing, Telecommunication services, Centrex, Centrex IP, VoIP, cellular, mobile device, smartphone, mobile, employee onboarding, new employees, employee offboarding, leaving employees, retiring employees, employee leaving
make arrangements for an employee who is leaving; make arrangements for a new employee

Contact Information

Telecommunications Branch
Cindy Cullen
Phone 306-787-787-6899*
*Please note that this number requires 10-digit dialing. 
Century Plaza, 1920 Rose Street, Regina 
Business hours are 8 a.m. to 5 p.m.

Service Standards

Blue Page Updates

Customers will be contacted within 5 business days of emailing
Blue Page Service Standards

Directory Administration Access and Change Requests

Customers will be contacted within 2 business days of emailing
Directory Administration Access Requests Service Standards

Teleconference Services

Customers will be contacted within 1 business day of emailing
Teleconference Services Service Standards 

Telephone Coordinator Administration

Customers will be contacted within 2 business days of emailing
Telephone Coordinator Administration Service Standards

 Related Documents

  • Resource
  • Policy