From desktop computers to mobile devices, IT resources and supports are critical to helping government employees deliver programs and services. All government IT services are provided by the IT division (ITD) in the Ministry of Central Services. IT requests typically fall into two categories – request for new services or request to repair/support existing services.
The information below will help you understand how to access the IT supports you need.
**Please note - We are rolling out a new service request tool across government. Ministries will make the transition to ServiceNow and IT self-service at various times during the 2018 -19 fiscal year. If you have been transitioned to ServiceNow or want to learn more please visit the IT Self-Serve page.
When submitting a Service Request, please remember:
- To use this version of the Service Request form.
- To ensure you have provided all the relevant information.
- To submit your request a minimum of five business days in advance.
- To submit the Service Request form through your appropriate ministry service approver.*
*Each ministry has their own service approvers. These individuals review all requests on behalf of their ministry and authorize the requests prior to the request being submitted to the ITD. Requests will only be processed if they come from an authorized service approver.
Sometimes existing IT systems and tools aren’t working properly. In this case, an employee would be requesting support to fix or repair an existing IT resource. For repair support, employees are encouraged to call the Service Desk at 306-787-5000*. This will ensure your issue is addressed in a timely manner. In many cases the Service Desk will be able to help you on the spot. In more complex instances further investigation may be required. Please refer to the Rush/Escalation Policy
to learn more about how repair requests are managed. *Please note that this number requires 10-digit dialing.
Service Level Coordinators (SLCs) are employees within each ministry that help coordinate IT services on behalf of ministry employees. Employees are encouraged to contact their SLC if they have questions or concerns specific to their ministry operations. Click here for a list of Service Level Coordinators.
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