Digital Public Services Policy
All Government of Saskatchewan (GOS) public digital services must adhere to the Digital Public Services Policy and the corresponding standards defined within.
At its core, this policy has three objectives:
- Design and develop online services for and with the public;
- Deliver value quickly and continuously to Saskatchewan people and the Government of Saskatchewan; and
- Reuse and build upon existing design knowledge and tools to maintain cost efficiency and support One Government strategy.
Digital Public Services Policy
Related Standards
The following standards ensure that project teams are delivering incremental value quickly while improving satisfaction with valuable service delivery.
Accessibility Standard
Accessibility is about universality and creating content that can be used by as many people as possible regardless of abilities, devices, environments, locations of access (e.g. library, home, or band office) or quality of access (i.e. internet speed). Accessibility within digital services must accommodate people with visual, auditory, motor or cognitive disabilities.
Accessibility Standard
Browser and Device Standard
GOS digital services must be available and functional to all users. This means designing and developing applications that work on multiple browsers and devices equally and successfully.
Browser and Device Standard
Data Analytics Standard
Website analytics is the collection, reporting, and analysis of data in relation to usage. Online services like websites, mobile apps and web applications need to have a form of usage-based analytics installed to capture client usage metrics as well as provide historical reports.
Data Analytics Standard
Digital Design System
The Government of Saskatchewan Digital Design System is a library of reusable assets and components used as building blocks for creating digital products. To give the building blocks meaning and structure, the design system must adhere to the digital standards that guide them.
Digital Design System
Iterative and Incremental Standard
A clear outline of the iterative approach should be built into RFP language and defined at the start of each project with the purpose of outlining the base requirements for the Minimal Viable Product (MVP). Future iterations can be added as a continuous improvement plan.
Iterative and Incremental Standard
Mobile App Store Standard
The Government of Saskatchewan (GOS) provides citizens with mobile applications ('apps') available for smartphones and other mobile devices. GOS has a developer account in the Apple Store and Android Play Store. This provides a central location for all GOS apps to reside within.
Mobile App Store Standard
Service Design Standard
Service design is a process that involves:
- conducting user research to better understand and build empathy for users;
- building prototypes to act as the first models of a service; and
- testing a service regularly with the people who will use it
Service Design Standard
Survey Feedback Standard
User feedback is necessary to reduce the guess work that goes into designing and implementing digital services. By regularly assessing feedback, we ensure the service is meeting the needs and expectations of the user by developing a clear understanding of that service's audience.
Survey Feedback Standard
URL Standard
Domain names and URLs are an important touchpoint since they are accessed at the initial stages of a user journey. For this reason, all web addresses are evaluated for their contribution to a positive user experience.
URL Standard
Writing for the Web Style Guide
We know that people tend to scan for key words online instead of reading word for word. Writing for the web and social media is different than writing for print. Our guidelines will help you create robust digital content that engages the public.
Writing for the Web Style Guide
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