If you are a Telephone Coordinator and/or Directory Administrator, you can learn more about your role and Telecommunications branch services below.
When a client comes to
you to request a new telephone line or a change to an existing telephone service
you will need to ensure that you have all the required information prior to submitting
a service request to SaskTel. The SaskTel
Telephone Request Checklist can be a helpful tool for non-IBC related requests. A checklist for IBC is currently not
available. Once you have all the
required information you will then complete a SaskTel
Telephone Request Form (for services other than IBC) or
a IBC Service
Request Form and submit it to SaskTel at govtel.requests@sasktel.com.
The following provides a guideline of service intervals when placing SaskTel Requests.
1. For basic requests that involve a site visit, SaskTel will book the request for the first available date. It is difficult to pinpoint specific response times as there are many factors that affect site visit timelines, however as a guideline:
- SaskTel tries to provide service within a 6-12 business day target window in all locations when conditions are ideal. This target window will be impacted by the demand for services on any given day and resources available. It will vary from city to city and urban and rural locations. The Far North is considered anything north of La Ronge and the 6-12 business day target window isn’t always possible due to the remote locations and resources available.
2. For requests that involve an office move:
- Provide SaskTel with as much advance notice as possible to ensure requests and dates can be accommodated.
- Ensure at the time of the request to SaskTel that you include all services requiring install at the new site (i.e. IBC, network, etc.). Timing is dependent on types of service, site readiness, and coordination of the installs.
- Allow six weeks for CommunityNet (CNET) network installs (if applicable). This is precluding those instances where construction is required.
- SaskTel will work to accommodate priority office moves based on workload and resource availability. Priority requests may have additional costs associated to facilitate the request.
3. For service requests that do not require a SaskTel site visit (i.e. feature changes), SaskTel can generally have requests completed within two to three business days. Programmers complete requests on the due dates that SaskTel has indicated. Please be aware that the programming changes take effect by midnight of their due date.
As a Telephone Coordinator, clients may ask you to change how their internal name is displayed when placing a call. Typically, the internal name display is the first and last name.
If a client requests to have their internal name display changed, you can process that request through the IBC Administrator Portal (for IBC service).
All telephone numbers identified as Government of Saskatchewan will initially be programmed by default to display the standardized name "GOVT OF SASK" when placing calls outside the government telephone system.
If your organization requests to have a public name display different from "GOVT OF SASK" for outgoing calls, the process is as follows:
- Outgoing public name display changes will be considered on an organization basis. Only under exceptional circumstances will name changes be considered on select telephone numbers. The proposed new name and the reason for requesting the change should be included in the submission.
- Requests for name display changes on Centrex telephone service must be submitted to Cindy Cullen (cindy.cullen@gov.sk.ca) at Central Services, Telecommunications Branch. Pending approval, the Telecommunications Branch will provide written authorization to SaskTel to make the name display change.
- Requests for name display changes on IBC telephone service must be submitted to the designated Telephone Coordinator/IBC Administrator for the requesting organization. Pending approval, the Telephone Coordinator/IBC Administrator will make the name display change.
Smartphone mobile
devices for ministries are purchased and managed by the Information Technology
division (ITD). However, as a Telephone Coordinator you will need to record
information about the mobile device and manage the voice/data plan. If a client
wants to make a change to their talk, text or data plans, you will need to
facilitate the change with the service provider. Please ensure that the client
is familiar with the Mobile Wireless Device Policy. This contains important
information about the Government’s policy and guidelines surrounding
acquisition and usage.
This handbook contains the information that you, as a Telephone Coordinator, need to assist your clients with telephone requests, services, features and telephone sets. It also outlines procedures as well as rental, purchase and service connection charges.
Integrated Business Communications (IBC) is a communication system with improved features and functionality to support employees' daily business needs and operations beyond just making and receiving phone calls. To learn more about IBC, click on this link to access various IBC guides, help posters, tutorial training videos and other related information.
This website is designed for you, as a Directory Administrator, to make changes and adjustments to the Government Telephone Directory
This manual was compiled specifically with Directory Administrators in mind. It provides commonly required information and step-by-step instructions for processing changes within the Government Telephone Directory System.
This interactive electronic learning module acts to support the Admin User Manual. It provides step-by-step instructions including demonstrations and “try me” exercises for processing changes. You can find this under the training tab on the GTDS Admin website. For help, see the GTDS eLearning Guide.
This guide was compiled specifically with Directory Coordinators in mind. It provides commonly required information for managing the
centralized
coordination and validation of the government blue pages information for the 10
provincial phonebooks and mysask411.com.employee onboarding, new employees, employee offboarding, leaving employees, retiring employees, employee leaving, GTDS, phone listing, contact list, directory coordinator, directory administrator, gos directory, telephone coordinator, SaskTel, blue pages
make arrangements for an employee who is leaving; make arrangements for a new employee; update the government directory