If you are a Telephone Coordinator and/or Directory Administrator, you can learn more about your role and Telecommunications branch services below.
If the service request does not require a SaskTel site visit (i.e. feature changes), it is completed within two to three business days on average.
If the service request requires a SaskTel site visit (i.e. new phone installation, phone removal, major move) it may take up to five business days in urban areas and 10 business days in rural areas.
As a Telephone Coordinator, clients may ask you to change how their internal name is displayed when placing a call. Typically, the internal name display is the first and last name.
If a client requests to have their internal name display changed, you can process that request through the IBC Administrator Portal (for IBC service) or through the Customer User Interface (CUI) tool (for Centrex IP service).
All telephone numbers identified as Government of Saskatchewan will initially be programmed by default to display the standardized name "GOVT OF SASK" when placing calls outside the government telephone system.
If your organization requests to have a public name display different from "GOVT OF SASK" for outgoing calls, the process is as follows:
- Outgoing public name display changes will be considered on an organization basis. Only under exceptional circumstances will name changes be considered on select telephone numbers. The proposed new name and the reason for requesting the change should be included in the submission.
- Requests for name display changes on Centrex telephone service must be submitted to Cindy Cullen (cindy.cullen@gov.sk.ca) at Central Services, Telecommunications Branch. Pending approval, the Telecommunications Branch will provide written authorization to SaskTel to make the name display change.
- Requests for name display changes on IBC telephone service must be submitted to the designated Telephone Coordinator/IBC Administrator for the requesting organization. Pending approval, the Telephone Coordinator/IBC Administrator will make the name display change.
Mobile
devices for ministries are purchased and managed by the Information Technology
division (ITD). However, as a Telephone Coordinator you will need to record
information about the mobile device and manage the voice/data plan. If a client
wants to make a change to their talk, text or data plans, you will need to
facilitate the change with the service provider. Please ensure that the client
is familiar with the Mobile Wireless Device Policy. This contains important
information about the Government’s policy and guidelines surrounding
acquisition and usage.
This handbook contains the information that you, as a Telephone Coordinator, need to assist your clients with telephone requests, services, features and telephone sets. It also outlines procedures as well as rental, purchase and service connection charges.
This document outlines the service framework for the IBC phone service from SaskTel including an
IBC overview, IBC support, IBC service requests, monthly costs, feature fees, call queue overview, feature access codes and a glossary of terms. You can also reference the SaskTel Administrator User Guide.
This web-based portal allows you to self-manage moves, additions and changes for Centrex IP (VoIP) Service. To subscribe to the service, please contact SaskTel at
govtel.requests@sasktel.com. You will be given a username and initial password. Upon logging in for the first time, you will be asked to immediately change the password. After logging in, you can look up any telephone number in your assigned group and view, add, modify or delete assigned features. Note: Due to the manufacture discontinuation of Centrex IP telephone service, you can no longer order and purchase IP telephone sets through the CUI or otherwise.
This website is designed for you, as a Directory Administrator, to make changes and adjustments to the registry.
This manual was compiled specifically with Directory Administrators in mind. It provides commonly required information and step-by-step instructions for processing changes within the Government Telephone Directory System.
This interactive electronic learning module acts to support the Admin User Manual. It provides step-by-step instructions including demonstrations and “try me” exercises for processing changes. You can find this under the training tab on the GTDS Admin website. For help, see the GTDS eLearning Guide.
This guide was compiled specifically with Directory Coordinators in mind. It provides commonly required information for managing the updating of the government blue pages information for the phone book and
mysask411.com.
employee onboarding, new employees, employee offboarding, leaving employees, retiring employees, employee leaving, GTDS, phone listing, contact list, directory coordinator, directory administrator, gos directory, telephone coordinator, SaskTel, blue pages
make arrangements for an employee who is leaving; make arrangements for a new employee; update the government directory